Writing
Yes, AI Can
October 23, 2025•7 min read
How AI is improving our software experiences. (With a demo included at the bottom.)
“This customer needs these new features” is perhaps the most ubiquitous phrase in vertical software. It haunts the builders of such software with the same vigor that it emboldens customers to lodge new requests. Between the customer and the engineers sits a cacophony of middlemen: product, support, success and sales teams. Their role is to append the customer’s request in unison before it lands…
The Hidden Cost of ChatGPT
September 24, 2025•6 min read
My take on our time's proliferation of ChatGPT in written communication.
Perfectly written, crisp and well-structured, the email landed in my inbox, pitching me on a new software our firm should be using to help with customer operations. Its contents exuded an air of relevance and forward-thinking, the kind that so rarely appears among the dozens of cold outreach emails hitting my inbox daily. The only blemish: a few sentences lacked the conciseness one would expect…
Building: A Product of Its Time
September 16, 2025•5 min read
How I view the craft that defines our modern era.
It may be widely known that craftsmanship is a product of its time. It is less known how instrumental this truth is in the craft of building present-day software. The craft of building is said to drive contemporary adoption of technology, synonymous with general progress, yet the ambitions of its craftsmen are surprisingly sensitive to their environments. Crucially, the incentives of the…